Returns & Warranty Policy

At NETUM, we stand behind the quality of our barcode scanners and POS hardware with a 30-day satisfaction guarantee and a comprehensive limited warranty. If your device is not meeting your operational needs, you may return it in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via email or our contact form with your order number and the device serial number to obtain a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Securely pack the electronics in their original box, including all cables, manuals, and accessories to ensure a full credit to your account.

• 3.
  Ship to NETUM

  Affix the provided RMA label to the outside of your package and ship it to our designated service center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund or replacement will be processed within 5-7 business days to your original payment method.